1. Legal Statement

Tistar is committed to delivering high-quality products and services. Our returns and exchange policy is designed in accordance with the Australian Consumer Law (ACL), ensuring clear and fair after-sales support for our customers.

 

2. Return Policy

If you are not completely satisfied with a product purchased from Tistar or an authorised dealer, you may request a return within 30 days of receipt.

Returns must meet the following conditions:

• The product is unused, uninstalled, and in original condition;
• Original packaging, accessories, and documentation are intact;
• Proof of purchase is provided (e.g., invoice or order number);
• Return shipping costs are the responsibility of the customer unless the return is due to a product fault or shipping error.

 

3. Exchange Policy

Tistar offers product exchanges under the same conditions as our return policy. Please contact our support team to arrange an exchange. Replacement items will be dispatched after the original item is returned and inspected.

 

4. Faulty or Damaged Goods

If your product arrives damaged or has a manufacturing defect, please contact us within 7 business days of delivery. We will prioritise a replacement, repair, or refund as appropriate.

 

5. Non-Returnable Items

Returns or exchanges are not accepted for:
· Items that have been installed or show signs of use;
· Products not purchased from Tistar or authorised dealers;
· Customised items or those marked as non-returnable.

 

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team via:

Email: info@tistar.com.au
Web: www.tistar.com.au

 

7. Relation to Warranty

This return & exchange policy operates independently of our product warranty. For product faults or performance issues, please refer to our Tistar Limited Warranty Terms.